Give & Take

Our clients, friends and prospects often ask which term is better to use for their marketing efforts, “Planned Giving” or “Gift Planning”. This is a decades-old dispute and I am getting tired of it. So I decided to write this blog to end the argument. If anyone is ready to spar, sharpen your blade (well, pencil is okay). A few nonprofits have migrated to Gift Planning because it sounds more “sophisticated.” Others argue that Planned Giving has been around too long and it’s time for something “new.” And some “feel” it makes better sense and sounds better. This is all just self-serving theory. [By the way, we own both domains: giftplanning.org and plannedgiving.org; so we do not have a reason to be financially biased in this article.]

Transparency Is Its Own Reward In the nonprofit sector, transparency is more than a buzzword—it’s a fundamental principle that underpins trust, accountability, and donor confidence. Operational openness allows donors and stakeholders to see that an organization is managed responsibly and that their contributions are utilized effectively to further its mission. The Importance of Transparency in Nonprofits Transparency serves as a cornerstone for building and maintaining trust between a nonprofit and its supporters. When donors perceive an organization as open and honest about its operations, financials, and decision-making processes, they are more likely to contribute and remain engaged. Key aspects of transparency include: Clear Communication of Mission and Goals: Donors should understand the organization’s purpose and objectives. Clearly articulating the mission helps align donor values with the organization’s aims. Financial Accountability: Providing access to financial statements, budgets, and reports demonstrates responsible stewardship of funds. This openness reassures donors that their contributions are

Let’s be honest: direct mail has a branding issue. While your latest planned giving newsletter may be thoughtfully written, beautifully designed, and filled with donor love, to the average person opening their mailbox, it’s just another unsolicited item in a pile of bills, catalogs, and promotional junk. They didn’t ask for it. They don’t expect it. And often, they don’t want it. Simply said, “It’s junk mail.” In fact, there’s a growing grassroots rebellion against mail marketing of all kinds. CatalogChoice.org, for example — a nonprofit “do not send” registry — has helped more than one million individuals and businesses stem the flow of junk mail since its founding in 2007. Your planned giving newsletter may not be “junk” to you — but to a prospect who doesn’t know you or isn’t thinking about charitable estate planning right now? It might be. Which means your carefully crafted message is likely

The more you stress your prospect, the more demands you make upon them, the more likely they are bail on you—that’s donor relations 101. Here are some tips on how to keep ‘em sweet. “Don’t Make Me Think!” Whether we’re talking about one-on-one meetings between you and the potential donor, the manner you describe gift plans in your newsletters, or the navigation on your planned giving website, keep it simple. It’s in your own interest gradually to spoon-feed them easy-to-“get” amounts of data. Anticipate confusions and questions and head them off with cogent explanation. “Don’t Make Me Work so Hard!” Are your donors wearing themselves out trying to get in touch with you? Have you made your email address available on every email and hardcopy communication you have sent them? Have you chosen a URL for your planned giving website that is easy-to-remember and self-explanatory? (Like YourInstitutionGiving.Com, or SupportOurMission.Org.) How about your phone number?

A friend once relayed an anecdote about simple, effective communication that turned out to be a near-perfect teaching moment for fundraisers. Not because it involved a campaign, a brand, or a consultant—but precisely because it didn’t. She was helping out an elderly couple who lived down the hall of her apartment complex. The wife had a serious health condition that had suddenly worsened, leaving her largely confined to bed. My friend stepped in to help them find a hospital-style bed—quickly, and with very limited resources. Clear Communication Beats Clever Messaging To solve the problem, my friend ran a simple want-ad on Craigslist. When she described it to me later, she said: “I didn’t really lay it on thick. I just said it was an older couple, the woman had a health condition, they needed the bed, they didn’t have a lot of money, and asked if anybody could donate one.”

Breaking the Myth: You Don’t Need a Law Degree Let’s dispel one of the biggest myths in fundraising: that planned giving is only for experts with a Harvard Law degree—preferably the kind who believe every problem needs a 20-page policy paper and a new government subcommittee. If you’re a development officer with a strong background in annual or major gifts, and someone has just tapped you to “start a planned giving program,” you might feel the urge to panic. Or worse—you dive into the deep end by attending advanced seminars on charitable lead trusts, gift annuities, and other exotic instruments you’ve never dealt with before. While these technical concepts have their place, they represent only a fraction of what you need to build a successful planned giving program. And too often, this approach leads to “majoring in minors.” We see it all the time: smart, capable fundraisers get overwhelmed by

Is Altruism an Endangered Attribute? What if the “I” in “iPad” turned out to be Gordon “Greed is good” Gekko from the movie WALL STREET? While we don’t know if Gordon really has an iPad, we’re sure he’s out there, at least in spirit, because results from a recent survey of iPad owners by MyType seem to show that his real-world confreres make up a hefty proportion of those who have purchased this trendy new tech toy. Specifically, as reported by Eliot Van Buskirk in the 7/27/2010 edition of Wired.Com, the survey conducted this spring by MyType (a consumer research firm specializing in personality inventories) indicated that: “iPad owners tend to be wealthy, sophisticated, highly educated and disproportionately interested in business and finance, while they scored terribly in the areas of altruism and kindness. In other words, ‘selfish elites.’” The Opposite of a Donor Presumably individuals who self-report in such