Originally Published September 16, 2010. Updated for January, 2025. Apology Not Accepted: Why You Shouldn’t Beg for Forgiveness in Fundraising A few years back, I was lying on a beach with my wife, margarita in hand, enjoying the sound of the waves and the luxury of ignoring my phone. Naturally, that’s when it rang. On the other end was a client, panic vibrating through his voice like a dentist drilling too close to the nerve. “I’m going to have to apologize to all of them,” he moaned. “In fact, I’m writing the apology letter now.” “To who? About what?” I asked, already mentally preparing to cancel my vacation. We had just designed a planned giving brochure for him, and it was going out to over 22,000 of his prospects. My stomach twisted like a corkscrew—I was sure we had screwed it up. But (thankfully for me), it wasn’t our fault.