Viken Mikaelian

“Response rates from newsletters are down! Attendance at my annual seminar is way off…” fundraisers tell us.

It’s my experience that your audience is the single most powerful and most important element in the mix. If your marketing campaign is to get results, whether you use direct mail, print pieces, or e-mail, you must first make certain that the right audience is getting your message.  As I see it, finding the right audience determines 60 percent of the outcome.

In planned giving marketing, it’s virtually impossible to guess direct mail response rates unless you’ve had a control group you’ve been experimenting with for years.

Your organization helps teenagers with substance abuse. One of your board members announces he’s received a large inheritance from his grandfather and is going to donate $250,000 in his grandfather’s name. The local paper discovers granddad made his money from the sale and distribution of alcohol.

Using spam for planned giving marketing? Think again.

Measuring website metrics (stats) is not an easy task. It’s also a science the very few can do. Unless you have someone who specializes in metrics, you are not going to get reliable data. This post explains why and how.

  You Don’t Need to be a Lawyer to Succeed in Planned Giving Most of us in planned giving started out doing something else. We were volunteers, annual giving officers, ministers, financial planners, insurance brokers, teachers. And some of us (including one of the authors) were — yes — lawyers. Initially, we faced an unintelligible jumble of arcane terminology and obscure tax regulations (Contingent bequests? Four tiers? Interpolated terminal reserve? You value a racehorse’s stud services how?) We never imagined that planned giving would eventually be simplified. Eventually, we became proficient at this second language. We could hold our own at the lunches of the local planned giving council. We ventured our first posting on Gift-PL. And then came The Disconnect … We forgot how boring planned giving is to most civilians. We began telling donors every Postal Service detail regarding placing securities and stock powers in the mail. We lectured about outstanding loans on insurance policies and slipping shingles on retained life estates. If you gave us a clean sheet of paper and a free afternoon, and we could answer every question about how the make-up provision of a NIMCRUT works in years of below-payout-rate-earnings. The trouble is, the prospects weren’t asking those questions. Prospects are reassured that you know what you’re talking about. They want to feel that your organization will handle their gift professionally. They deserve a scrupulously fair disclosure of how their gift will affect their financial security and that of their family. But they don’t want to hear how much you know about the IRS Code. Instead, they want to learn how you can make their desire to help your organization a reality. Consider — which of the following headlines would attract your (or your 80-year-old mother’s) attention? You Don’t Have To Be Wealthy To Make a Significant Gift Or We Can Help You Cure the Indebtedness on Your Next Real Estate Gift The same disconnect between dry detail and your unique, personalized appeal applies to financial-planning material on your planned giving website. Well paid professional writers and designers produce thoroughly researched, handsomely packaged analysis and advice for their for-profit clients. When you distribute canned financial-planning articles, you are competing with long-established institutions on their home turf. That’s not an efficient use of your resources. Instead, harness the special relationship your organization has with its supporters. They want to know how your organization is faring and how they can help. They all know a lawyer – what they don’t know is how a gift plan can help them become a significant donor.   Category: Planned Giving Marketing

Marketing noise: every day the average prospect is inundated with over 3000 marketing messages. In a large city, it’s over 5000. A battle is being fought for the eyes and ears of the world, and in most cases the enemy is an overstuffed mailbox.